Walkthrough of the Incident Management Knowledge Center®

Our walkthrough of the Incident Management Knowledge Center® is broken down into three phases of emergency management and response. The first phase is monitoring or preparedness, the second is operations or response, and the third is post-incident review or recovery. During each phase, different aspects and functionality of the system will come into focus. Certain functions will be used throughout the entire process, while others will only be accessed during appropriate conditions.

Monitoring - Preparedness

During the monitoring or preparedness phase, users can take advantage of four key tools in the system. In general, users can monitor their jurisdiction through either the Map interface or the Status Board. Through these two screens, users can dynamically keep track of current information coming onto the system.

Also during the preparedness phase, users can message one another, as well as check real-time reference information such as weather and roadway information.


Operations - Response

During the operations or response phase, users can leverage the bulk of the tools within the system. Users can take advantage of the real-time map and status board tools, as well as leverage resource tracking and incident management capabilities.

Through the resource tracking functionality, users can locate and deploy critical assets, such as personnel, equipment, and inventory. In addition, users can identify special needs facilities such as kindercare centers, as well as other preplanned facilities such as SARA Tier II.

For the management of each incident or event, users can specify their Incident Command System (ICS) organization and corresponding tasks or checklists, defined on a per role basis.

In addition, users can track reference information specific to each event, such as chemical information for chemical spills, and real-time rainfall and river conditions for potential floods.


Post-Incident Review - Recovery

As the incident or event is brought to a close, users can leverage a set of functions to help in the post-incident review or recovery process. For example, by leveraging a series of standard reports, users can quickly access key incident conclusions, such as overall resource utilization costs and initial damage assessments.

Also, because all system actions are appropriately logged, users can revisit any point of the incident response process, and verify that appropriate actions were taken at the required intervals.